Tenant Information

If you have found a property that interests you please find below our procedure for renting a property through Maison Let.


Viewing property

If you wish to see any of our properties please ensure that you contact the office and make the appointment at least 24 hours in advance of your intended visit. Most of our properties are occupied and we are bound under the terms of our Tenancy Agreements to ensure that we receive permission for entry.


Reserving a property

A holding deposit equal to 1 week’s rent is required to secure the property, payable at the time of application. Maison Let cannot accept credit card payment. This deposit is non-refundable should you decide not to proceed with the tenancy. However, if due to unforeseen circumstances the Landlord has to withdraw the property, or if your references are unsatisfactory the holding deposit will be returned in full. The property will be held for a maximum of 15 days after receipt of the deposit unless otherwise agreed. Please note the holding deposit amount will be deducted from the opening invoice.


Retaining the holding deposit

The landlord or letting agent who received the Holding Deposit can keep it if:

  • The tenant fails a Right to Rent check regardless of when the deposit was accepted.
  • The tenant provides false or misleading information to the landlord or letting agent, which the landlord is reasonably entitled to consider in deciding whether to grant the tenancy because this materially affects their suitability to rent the property.
  • The tenant notifies the landlord or letting agent before the deadline for agreement that they have decided not to enter into a tenancy agreement.
  • The tenant fails to take all reasonable steps to enter into a tenancy agreement within 15 days.



All rentals are quoted per calendar month and will be payable monthly in advance. The tenant, unless otherwise stated, will also be responsible for the payment of council tax, heat, light, water, sewage charges, and telephone.


Tenancy Deposit

A Tenancy Deposit is money held by the landlord (or agent acting on the landlord’s behalf) as security during the period of the tenancy and reserved for any damages or defaults by the tenant. Tenancy Deposits are capped at five weeks’ rent where the annual rent is less than £50,000 a year and six-weeks’ rent where the annual rent is £50,000 or more a year.  Maison Let will hold this as ‘Stakeholder’ in a secure deposit account and at the end of the tenancy the deposit will be dealt with according to the terms of the Tenancy Deposit Scheme.


Permitted payments

The Tenant Fees Act prevents landlords and their agents from requiring tenants to make any payment as a condition of granting, renewing or continuing a tenancy apart from:

  • Rent
  • A refundable Tenancy Deposit of 5 weeks rent held for the duration of the tenancy
  • A refundable Holding Deposit of 1 weeks rent, condition apply
  • Payments in the event of a default:

If the tenant losses of a key to, or other security device giving access to, the property then a charge of £50 inclusive of VAT is payable.

Failure to make a payment of rent in full only before the end of 14 calendar days beginning with date the rent is due as written in the tenancy agreement. Landlords or letting agents can only charge 3% above Bank of England base rate in interest on the late payment of rent for each day that the payment is outstanding.

  • Payment on variation, assignment or novation of a tenancy – charged at charge of £50 inclusive of VAT
  • Payment on termination (surrender) of a tenancy – equivalent to one month’s rent inclusive of VAT
  • Payments in respect of Council Tax
  • Payments for utilities (electricity, gas or other fuel, water or sewage)
  • Payments for a television licence
  • Communication services (telephone other than a mobile telephone; the internet; cable television, satellite television)
  • Green Deal charge


Right to Rent check

Due to the new legislation, The Right to Rent, all adults holding a non EEA (European Economic Area) passport need to be checked to confirm their right to live in the UK. They will therefore be required to provide us with all the relevant original documents to show this.